The internet has truly made the world a global village. Increased connectivity has also resulted in increased competition worldwide. This has resulted in an increase in the cost of marketing, promotion, and operations for every enterprise. Hence, companies are always looking to cut back on unnecessary expenses. To do this, one of the best options is to decide on call center outsourcing India.
Small and large businesses need to focus on their day-to-day operations. As customer support is one of the major parts of any business organization it makes perfect sense to do call center outsourcing to India to save on costs and to ensure prompt and perfect support services for their customers.
What are the benefits of outsourcing the all centers?
The call center industry in India is fast becoming one of the most quickest-growing and most popular industries. The combination of resource-rich services at the hands of cold calling experts along with friendly government regulations is steadily becoming a boon for businesses across the world to do outsourcing call center to India. The call centers in India provide 24/7 call center and customer support services using conventional and innovative modes of communication technology.
Here are some of the major benefits that enterprises get when they choose us to outsource their call center services.
Familiar communication skills – Leading call centers in India, such as Expert Callers hire highly qualified personnel who are well-versed in the English language and can be easily trained to acquire America, British, Australian, or other accents. This works in favor when talking to a customer from abroad.
● Round the clock services – Call centers in India to have an additional advantage of providing round-the-clock customer support services to customers residing outside the Indian Time Zone. In addition, call center services are allowed to operate 24/7 by the government of India.
● Dedicated office space – There are several technology parks established all across India which are focused on providing efficient working space to IT and software services companies. In addition, these companies are encouraged to integrate the latest in technology to provide optimal customer support services at all times.
● Low-cost services – The Indian government allows duty-free exports of capital goods, which are exempted from tax on export of ITES. Apart from this, the Indian government has also decreased tariff on internet, telecom, and cellular services which help to bring down the cost of call center services even more.
● Quality customer support – The employees at Indian call centers are extremely skilled and highly qualified. As per requirement, a customer support executive can be a specialist in a particular field or can be generally an excellent salesperson. Indian call centers are focused on providing seamless and perfect customer support and on-call sales services that adhere to global standards of business operations.
Why choose Expert Callers for call center outsourcing?
Expert Callers are the leading call center service providers in India. Part of the Flatworld Solution company, Expert Callers aim to establish and nurture exceptionally strong business relations with clients and customers alike. Experience of 12+ years in the industry makes Expert Callers incredibly experienced and sufficient to handle all types of call centers in India.
Some of the major reasons why businesses choose Expert Callers as their call center in India are:
● Cost-cutting –We allow spreading the resources, equipment, and training costs for businesses. Instead of hiring full-time employees for in-house call centers, businesses can easily cut back on its cost by hiring Expert Callers and reducing overall customer support service costs.
● Flexible and Scalable – Low volume of calls can be easily handled by in-house call centers but the problem comes when the business grows and the number of customer calls increases in proportion. Call center in India like Expert Callers helps to effectively handle the increasing call volume without affecting day-to-day business operations.
Expert Callers have been the top choice to outsource call centers in India for over a decade. Using the latest technique and technology, the experienced telecallers at Expert Callers are able to become the perfect delegates to handle your customer support services.